CUSTOMER SALES SUPPORT – EXECUTIVE

Organization: Universal Biotechnology Private Limited

Open for Location: New Delhi

Position Summary:

The Customer Sales Support – Executive will be responsible for managing and maintaining customer information in the Company’s internal customer databank, preparing formal quotations and supporting documents, coordinating with internal departments, and following up with customers regarding submitted proposals and pending queries.

The role focuses on providing timely and accurate sales support, maintaining complete customer records, collecting feedback, and strengthening long-term customer relationships.

Primary Responsibilities:

• Create, update, and maintain complete customer records in the Company’s internal customer databank, CRM, ERP, or approved reporting system.
• Record customer contact details, organisation/institute information, product interests, enquiry source, assigned salesperson, communication history, and next action.
• Prepare and submit formal quotations, proforma invoices, product information, and supporting documents within the committed timeline.
• Verify catalogue numbers, product descriptions, pack sizes, quantities, prices, GST, delivery timelines, payment terms, and quotation validity before submission.
• Coordinate with the Sales, Technical Support, Product Management, Supply Chain, Accounts, Tender, and other relevant departments.
• Follow up with customers regarding submitted quotations, proposals, product information, and pending queries.
• Confirm receipt of quotations and documents and identify any additional customer requirements.
• Track open enquiries, quotation status, pending actions, customer responses, and expected decision timelines.
• Collect customer feedback regarding quotations, response time, documentation, and the overall sales-support experience.
• Record reasons for delayed, unsuccessful, or lost opportunities, including pricing, specifications, lead time, budget, competition, or project status.
• Maintain proper records and version control of quotations, proposals, and documents shared with customers.
• Prepare daily and weekly reports covering enquiries, quotations, follow-ups, pending requirements, customer feedback, and next actions.
• Escalate unresolved customer queries or internal dependencies to the concerned manager within the required timeline.
• Maintain professional communication and support positive, long-term customer relationships.

Qualifications

• Graduate in Life Sciences, Biotechnology, Pharmacy, Business Administration, Commerce, or a related discipline.
• Candidates with a life-science or biotechnology background will be preferred.
• 0–2 years of experience in customer support, sales coordination, inside sales, quotation preparation, CRM management, or back-office sales support.
• Fresh graduates with strong communication, computer, and coordination skills may also apply.

Other Requirements

Preferred Background

• Exposure to the life-science, biotechnology, diagnostics, healthcare, laboratory products, scientific instruments, or B2B distribution industry.
• Experience preparing quotations, proposals, proforma invoices, or customer-support documents.
• Familiarity with customer databases, CRM, ERP, MS Excel, Google Sheets, and email communication.
• Basic understanding of laboratory products such as ELISA kits, antibodies, proteins, molecular biology products, cell-culture products, laboratory consumables, or scientific equipment will be an advantage.

Other Requirements

• Strong written and verbal communication skills in English and Hindi.
• Good customer-service and relationship-management abilities.
• Strong follow-up, coordination, and task-closure discipline.
• Excellent attention to detail, particularly for catalogue numbers, quantities, prices, taxes, and commercial terms.
• Working knowledge of MS Excel, MS Word, Google Sheets, email, CRM, and ERP systems.
• Ability to coordinate with multiple departments and manage several customer requirements simultaneously.
• Professional attitude with a strong sense of ownership, integrity, and confidentiality.
• Ability to work according to defined processes, turnaround times, and reporting schedules.

Job Function: The Customer Sales Support – Executive is responsible for supporting the complete customer sales cycle by maintaining accurate customer data, preparing quotations and supporting documents, coordinating with internal teams, following up on enquiries and proposals, resolving or routing customer queries, collecting feedback, and maintaining visibility of all pending actions. The role contributes to improved customer satisfaction, stronger customer relationships, faster response times, accurate documentation, and better sales conversion support.

Schedule: Full-Time | Monday to Saturday | 09:30 AM – 6:30 PM